Last updated: 26 August 2026
Horn and Grain is operated by Gtecom LLC, a Wyoming limited liability company. Orders are made and dispatched from our workshop in Hanoi, Vietnam.
Shipping rates
We ship worldwide at a single flat rate of $15 USD, and shipping is free on orders of $120 USD or more. The exact cost is shown at checkout before you pay.
How long it takes
Total time to your door is production time plus transit time.
Production time
- Every handle is made to order. We hold no finished stock. Whether you choose a design from our shop or build your own in the configurator, your handle is cut and fitted to your knife after you buy it.
- 5–10 business days at the bench, counted from the day we have what we need to start — your knife’s measurements, the details we have agreed to work from, or your Starter Fit photos — not from the day you order. While we are still waiting to hear about your knife, the clock has not started.
Transit time after dispatch
| Destination | Transit after dispatch | Total from the day we start |
|---|---|---|
| North America, Europe, Asia Pacific | 15–25 business days | about 4–7 weeks |
| Everywhere else | 20–30 business days | about 5–8 weeks |
These are outside estimates. Most parcels arrive well before the upper figure — we would rather surprise you than miss a date, so we quote the slow end and let the tracking tell the real story. We ship with YunExpress. Customs inspection, public holidays and peak season can still add time.
Tracking
You will receive a dispatch email with a tracking number when your order leaves the workshop. International tracking can take a few days to start updating, and often goes quiet while a parcel is in transit between countries. If tracking has not moved for 10 business days, email us and we will chase the carrier.
Customs, duties and import taxes
Please read this before ordering. Your parcel ships internationally from Vietnam. Depending on where you live, you may have to pay import duty, VAT, GST or a carrier handling fee before your parcel is released. These charges are set by your own government, are not included in the price you pay us, and are your responsibility as the importer.
- We declare every parcel accurately, at the price paid, with a correct description of the goods. We cannot mark an order as a gift or under-declare its value.
- If you refuse a parcel or do not pay the import charges and it is returned to us, we will refund the item price less our outbound and return shipping costs.
- If a parcel is destroyed or seized by customs and not returned to us, we cannot refund it.
Addresses
Please check your shipping address carefully at checkout. If you spot a mistake, email hello@hornandgrain.com immediately — we can usually correct it before dispatch. Once a parcel has shipped we cannot redirect it, and we are not responsible for orders lost because of an incorrect or incomplete address.
Lost or damaged in transit
If your parcel arrives damaged, photograph the packaging and the handle before doing anything else and email us within 14 days of delivery. If your parcel has not arrived and tracking shows no movement for 10 business days beyond the estimate above, contact us and we will open a carrier investigation. Where a parcel is confirmed lost, we will replace it or refund you in full.
Delays
If we expect your order to take materially longer than the estimate above, we will email you before your dispatch date with a revised date, and you may cancel for a full refund at that point if the new date does not work for you.
Questions
Email hello@hornandgrain.com and quote your order number. We reply within one business day.